Thank you for trusting at jinmassager.com. Following are the terms and conditions that constitute our Shipping Policy.
SHIPMENT PROCESSING TIME
All orders are processed within 1-3 business days. Orders are not shipped out or delivered on weekends (Saturday, Sunday) or holidays (the United States & Chinese Traditional Holidays).
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
SHIPPING RATES & DELIVERY ESTIMATE
We offer free worldwide shipping on Orders Over $50 USD.
For Orders Below $50, we will charge $3.98 USD for shipping and processing your order.
*Delivery delays can occasionally occur.
Please Provide a Secure and Valid Shipping Address
Our Website jinmassager.com only promises to deliver to the address that was provided according to the customer’s order information.
*We are not responsible for the stolen, missing orders due to insufficient address or contact info.
SHIPMENT CONFIRMATION & ORDER TRACKING
Once shipped, your order will arrive within 6 to 12 business days for the United States, 10 to 16 business days for Canada, Australia, 3-7 business days to The United Kingdom; other countries can take up to 15 to 25 days. You will receive an email confirmation once your order is shipped. Feel free to email us to check your order status; we’re happy to help.
You can also reach out to our customer support team at Support@jinmassager.com to ask questions 24/7.
We do provide a free replacement if you believe you receive an unfunctional product or with a quality defect.
For this situation, please send an email to us first and provide the information and evidence (photos, or short videos that clearly describe the problems)we need.
INTERNATIONAL SHIPPING POLICY
We ship worldwide for free. And we do not charge additional shipping fees.
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.